Maintaining Professionalism

Your One-Stop Shop for CLEANING SERVICES in Melbourne

A) Communication with Customer

Step 1: Please look at the time of arrival at the pickup address in the work order/job description allocated to you mentioned by the customer or agreed by the sales team. Being punctual at the time mentioned in the work order/job description is essential to ensure professionalism and customer satisfaction.
Step 2: Before you start from base location, please ensure that you have calculated or estimated the time to reach the customer pickup address, based on the GPS that you use (GPS used could be a google map or Waze app or any kind of GPS device/tracker). Base location can be a home for the first job of the day or the drop-off of the previous work order/job or it can be anywhere during the transit.
Step 3: Avoid toll routes and ensure that the lower overhead bridges are avoided or matched with the truck’s height. The 4.5 tonne trucks require an overhead clearance of 3.4m.
Step 4: Inform customer of your arrival time as soon as you have estimated the time to reach the pickup address. It is expected that the customer is informed of your arrival atleast 30 minutes prior to you reaching the pickup address, so that the customer is prepared for the move when you reach the pickup address. Please always speak slowly and clearly to ensure that the customer understands what you are trying to convey. Its always better to confirm the pickup address while discussing the arrival time to ensure that the address mentioned in the work order/job description matches with that of the address that the customer is expecting you to pick up the items from.
Step 5: It is always a good idea to check with the customer on the parking availability to ensure that the customer makes the parking spot available for you by the time you reach the pickup address.
Step 6: If for any reason, including traffic congestion or due to any other personal or professional reason, you are getting delayed to reach the customer pickup address on the time that you communicated earlier or as mentioned in the work order/job description, please inform the customer immediately to ensure that communication between you and the customer is open, honest and transparent. Please be very polite in your communication, especially when the customer tries to argue with you on the delay. Please be considerate and understand the issues that the customer could face due to the delay in moving the items. Please provide as many details for the delay as possible to the customer explaining him the facts and do not try to fabricate incidents to justify your claims for delay. Customers are well-versed with the environment, the time of issues observed in the environment and foreseeable weather conditions.

B) Arriving at pickup

Step 1: Secure an easy to access parking spot for your truck and organise with the customer or the apartment manager so the distance is not too far from the premises
Step 2: If you are unable to find a spot for parking, call customer to enquire about the parking spot reserved for the move. The customer may provide you with a parking permit oir may have arranged a parking spot. If the customer asks you to park in a ‘No parking’ zone, please take a photo of their licence and a written note (as a SMS message) sent to your mobile stating that they are ready to pay the parking fine if an infringement is issued to the company (V3K International Pty Ltd). Please do not park in a ‘No standing’ or a ‘No parking’ zone unless the customer is ready to pay for the fine by giving you their details including their licence copy.
Step3: If the customer arranges a parking in a paid ticket parking zone, please ensure that the customer provides you the paid parking ticket to be displayed on your dashboard to avoid additional infringement being sent to the organisation
Step 4: Please post in the group (WhatsApp group where the work order/job is provided) all the evidence for the parking agreement with the customer including, parking ticket, licence copy, message received from customer that they are willing to make the payment for any infringement received etc.
Step 5: If the building Manager demands for an insurance copy to be shown to them prior to beginning of work order/job, please make sure that you show them the Public liability insurance provided to you by V3K international Pty Ltd. A copy can also be requested by calling the relevant team in V3K International Pty Ltd.
Step 6: If you are unable to find a parking spot and if the customer is unable to arrange for the parking or if the customer does not agree to pay for any infringement that they may received due to the parking made on an illegal parking spot, please inform the dispatch team in the group, and do not accept the work order/job. Ask dispatch team to provide you with another job.

C) Inspection of Property and items at pickup

Step 1: It is very important to assure that there is a safe pathway from the truck leading to the house and inside the house. Plan the route to take the items out of the house. If there is a back door entry and if larger items cannot be moved out from the front door, use the back door entry to move larger items.
Step 2: Check if you can remove all the unnecessary items from doorways and hallways so you can pass through freely. Also check, if you can clear any obstructions and debris. overgrown bushes or tree branches, any dangerous spots /slippery areas, ice/hails, mud, holes, etc. that could get in your way. No obstructions of any kind along the main high traffic areas should be present inside the residence either.
Step3: Inspect every item that the customer directs you to move. Check any damages that can be spotted and take photos of all the damages from all different angles. Inform the client of all the damages and fill in the ‘Risk Assessment Form’ indicating the damages. If there are other fragile items, take photos of all the fragile items that are not packed and indicate in the ‘Risk Assessment Form’. Get the filled-in ‘Risk Assessment Form’ duly signed by the customer.
Step 4: There is no doubt that the safety of Customer belongings will be one of your biggest challenges when moving items. You will, therefore, do your best to ensure maximum protection to the customer items – and that means ensuring proper packing and proper loading. Proper packing will create a protective layer around the belongings while proper loading will prevent the risk of items crashing against each other or toppling over during the transit. Both are very important for a safe and successful relocation. Make sure that all loose items are packed into boxes. It’s never a good idea to pack flammable and/or hazardous items inside a moving truck. These include acids, ammunition, fertilizer, cleaning solvents, aerosols, fire extinguishers, gasoline, matches, fireworks, paint thinner, paints and pesticides.
Step 5: The way a truck is loaded can ultimately determine how many items will fit in it and how secure they will be during the transportation. Before packing the truck do a quick tour of the premises to calculate how to get all the contents into the truck the most efficient and best way possible.
Step 6: You need to know how to properly pack a moving truck in order to maximize the available space and minimize the risk of damage to your belongings. Here’s a guideline for you to determine the number of items that can fit in the 4.5 tonne truck. If it’s a small studio or a one-bedroom move then most probably everything can fit in 1 trip, but if its a 2 bedroom or more then you may need to go for 2 or more trips depending on the amount of stuff.

D) Setting Customer expectations

Ask the customer their name and pronounce it correctly. This communicates respect for the customer and lets them know that they are important.

Be aware of your customer’s comfort zone and increase or decrease your distance accordingly. Adjust your behaviour when a customer shows that you are too close or too distant.

Be polite and have respect for your customers. Always use “please” and “thank you” and create an inviting environment for the customers.

Statements can sound harsh. Asking appropriate questions makes the conversation more collaborative. Ask about what items need to be moved.

Active listening is essential for effective communication. It allows for a better understanding of the customers’ needs and shows a willingness to help. Allow the customer to talk without interruption, reflect back their main question or concern and ask clarifying questions when necessary.

Ensure that each customer is aware that you understood their needs. By using active listening techniques and asking relevant questions, you will communicate that you understand them and are trying to help solve their problem.

Empower customers with adequate information to make informed decisions. When there are options, thoroughly describe each available alternative. Tell them that if they prefer to have more trips or would like to want to wait for bigger trucks. Ask them which items need to be moved on priority. By offering choices, customers will be more involved in solving their problems. This results in a higher level of customer satisfaction.

Engage in proactive steps to satisfy the customer’s needs. Being proactive will also help to reduce barriers when problem-solving. If any furniture or beds need to be dismantled, please discuss proactively with customers.

Customers are not always familiar with our company’s policies or procedures. Thoroughly explain to customers what you’re doing and why you’re doing it. A clear understanding tends to decrease customer frustration. Please avoid giving your personal opinion or judgement on other movers or moving companies.

Avoid technical terms, jargon and acronyms. Be professional, concise and clear.
While at work at the customer location, please ensure that you do not speak amongst yourselves in any other language than the language that you used to communicate with the customer.

When describing a product or service, including both its strengths and weaknesses relative to alternatives. By providing balanced recommendations, customers will view you as more credible. This increases trust and customer satisfaction.
If all items cannot be moved in 1 trip, ask customer if they are fine with 2 or more trips. If not, then ask them the items that they need to be moved on priority. Involve dispatch team in the discussion to ensure the customer expectations are set correctly.

Refer to the job description given by the dispatch team and if necessary, ask the customer to provide the copy of the email that describes the items to be moved. In case of any contentions, please transfer the call to the dispatch team to ensure that the customers’ expectations are clearly set. Always explain to the customer that they will be transferred to someone that can effectively address their problem. Ensure that the dispatch team is provided with the necessary information to help the customer.

Demonstrate through actions that the customer is important by giving more than the minimum effort required. By taking the initiative to provide better service or give the customer something extra, customers will feel valued and appreciated.

Summarise the main point of the conversation before engaging in the problem-solving process. This will demonstrate that you were listening attentively. It will also facilitate a mutual understanding between you and the customer. It’s important to create a great first impression!

E) Planning and preparing for the Move

Step 1: Empty the truck by removing all blankets, trolleys, moving dollies, tools etc to ensure items can item in the most appropriate manner.
Step 2 : Lay a tarp (or some old moving blankets) on the floor of the truck to protect items from dust and dirt and offer them some cushioning against shocks and vibrations during the transportation
Step 3:The order in which a moving truck is loaded is essential for both the optimization of the space and the safety of customer belongings, so, before you start loading, you need to know how to position your furniture and boxes the right way. In other words, you need to know what to load first when moving and how to arrange the items so that they fit in the truck and stay secure during the move. One of the most important steps to packing a moving truck is making sure that the weight is evenly distributed throughout the back of the truck
Step 4:Plan out for loading the items to ensure that the weight of items is evenly distributed, loading heaviest belongings in a “T”-formation as well as loading items in tiers, from floor to ceiling, with the heaviest items on the bottom. The plan will ensure that the load will be well balanced, and the items will fit together like puzzle pieces, so the space in the truck will be perfectly optimized and the risk of accidental damage to the customer belongings will be reduced to a minimum
Step 5:Distributing the weight evenly throughout the truck will make it easier to load and unload without an avalanche of boxes falling over. It will also be much easier to control the vehicle when driving on the road. Plan to double-check that all weight is distributed evenly, make sure that the heavier items are located towards the cab and against the walls. Medium-heavy items should go on top of heavier items, and lighter items should go at the very top and towards the front of the truck.
Step 6:Plan out as if you are playing a Tetris game. There are a certain number of items and a finite space to fit them into. You as a professional should be very good at it. You should know the most efficient way to pack a moving truck by putting your knowledge to good use.
Step 7:Protect the interior of customer’s old house from eventual costly property damage. Protect the floors with big pieces of cardboard, carpet, film protectors or patches of old blankets, bed sheets or rugs – just about anything to keep possible scratches and dents at bay. Ensure that floor carpets of the property are covered with blankets to avoid dirt accumulating on the carpet and increasing the efforts of the cleaners. Also, think about the wellbeing of the property walls, corners, stairs, banisters, and frames.

F) Loading and securing the loan in the Truck

Step 1: Move the heaviest and largest items first. This usually means large pieces of furniture and heavy appliances. This typically means dressers, bookcases, cabinets, refrigerators, dishwashers, washer, dryers and other appliances. These items should be loaded in the front of the truck against the cab. Start with big wardrobes placing a soft tie around the entire wardrobe to stop the door from coming open whilst you are carrying it. Load from the front of the truck on the right-hand side facing the doors to the wall then cover with a furniture pad to completely protect it. Try to keep height even from right to left
Step 2: Next, heavy furniture, such as beds, desks and tables, can be placed towards the back of the cab as well. Mattresses and sofas can be placed upright against the sides of the truck, and the various moving boxes should be placed at the very back of the truck – closest to the opening.
Step 3: Next obvious would be a Lounge. First, take the cushions off the couch and wrap them in plastic wrap. This will help keep the cushions in tip-top condition. You can also wrap the couch’s frame in plastic wrap to protect the entire couch. Wrap it in plastic before it leaves the house, then stand it beside & behind the back of the wardrobe that was first in Use appropriate trolleys to move the sofa onto the moving truck. You can also use the supplied furniture sliders and/or the furniture dollies to help move the couch from the house to the truck.
Step 4: Once loaded onto the truck, its always better to setting it upright in a vertical position against the side of the truck. Place the lounge on a blanket that is placed on the floor and then one around it to further protect it. Each item should be tied individually however if the contents are loaded perfectly, you may or may not tie items in at all. On top of the wardrobe and lounge place cushions or light objects to fill the void between the roof. Large furniture items take up more cubic metre in a moving truck when laid in the truck horizontally. To save space in your truck, place all couches, headboards, and tables in an upright, vertical position. This will keep it from falling over. Secure the couch with moving straps attached to the truck walls. If you aren’t moving very many things, and there’s plenty of space available in the back of the truck, you can also move the couch in a horizontal position.
Step 5: It’s also a good idea to provide extra padding and protection around these furnishings. Use moving blankets or plastic wrap to protect upholstered couches and chairs. Not only will this prevent the big-ticket items from becoming damaged while in transit, but it will also protect the smaller boxes and belongings from becoming crushed
Step 6: Furniture items take up quite a bit of space on a truck. To save room, make sure to disassemble and take apart all furniture items. This should help maximize the space in the truck and distribute the weight of heavy furniture more evenly. Discuss with the customer before disassembling any furniture.
Step 7: To start, you can disassemble dining tables by taking off the legs. This will allow you to store the dining table and legs upright on the truck. Next, disassemble all bed frames and headboards as well as desks and dressers. If you’re unable to disassemble large furniture, try storing moving boxes and other items inside drawers or on top of the furniture to avoid crushing smaller objects. When loading tables where the legs cannot be disassembled, place them on their side with the legs away from the wall on a blanket and wrapped in a blanket. Inside the legs put a port a robe, small fridge or washing machine then lighter objects on top
Step 8: Next on the left place white goods eg: fridge, washing machine, dryer and again place light items on top. Always place the good side of the furniture or white goods to the wall and pad it once or twice, this allows extra protection to the visual side.
Step 9: For the next two layers working from front to back start right to left again and start packing large standard boxes with smaller book boxes on top, this will allow you to fill all the space from right to left evenly and give a level platform for load dining chairs on top. Any remaining space between the top of the boxes and the truck’s ceiling is filled with soft, non-breakable items.
Step 10: Each chair is wrapped and protected and paired with another, so they fit snugly. Put the first chair on its back & legs to the right then next one inside and so on, this will fill the space level and tight to the roof.
Step 11: Keep loading in layers, bigger and heavier items at the bottom and lighter items on top from right to left. For example, a chest of drawers on the bottom followed by port-a-robes then lighter items on top.
Step 12: All rugs should be rolled up and secured in plastic wrap to save room on the truck. Before rolling up the rugs, ensure that they are properly cleaned to avoid spreading bad odours. In order to properly roll a rug, you must roll it with the top side facing out. This will help to avoid damaging or straining a rug’s backing. Once the rug is rolled up, tie it securely and place it upright in the truck to save space. Try and keep rugs and beds to the back of the truck so you unpack them first, as this allows you to put the rug down before the other furniture comes into the new house and allows the bed to be made first and get it over and done with.
Step 13: Now it’s time to start loading the medium to lightweight objects. This will include any smaller furniture items. Pictures, mirrors and TVs must be properly protected before loaded onto the truck. When loading lighter items onto the truck, be sure to place them on top of furniture and appliances, and not underneath where they could be crushed. Also try to put kitchen boxes towards the back of the truck so you can start unloading and/or unpacking the kitchen items first.
Step 14: Now start loading any of the Open-first, so that they’re the first to be unloaded upon delivery Finally load any pot plants and other awkward items last.
Step 15: Loading the truck correctly, however, is more important than loading it quickly, so you should not rush things to finish faster. Work carefully and do everything like a professional. As a professional, following the proper way to load a moving truck will allow you to maximize the available space and ensure that the customer’s cherished possessions stay safe and sound during the relocation process.
Step 16: Finally, as you pack the customer belongings into the truck, you’ll want to make sure that all items are secured with moving straps. This will prevent the items from shifting while in transit to the drop-off location. Its recommended to strap down one section of the truck at a time. So, for instance, as you load your heavier belongings (or tier one), strap these in place. Then strap medium size items (tier two) in place over the heavier items, and so on. All moving boxes should be strapped down as well to hold them in place during the trip down the road.
Step 17: The time taken to complete the task depends on the number and type of the items that need to be loaded and the number of movers involved in the process (2 men with 1 truck or 4 men with 2 trucks). In general, though, if everything is ready and no unforeseen difficulties occur, a truck with two movers can load a single bedroom within a couple of hours while larger bedrooms would take about 3 to 4 hours to load for each trip.
Step 18: Inform customer that you are heading towards the drop-off location and if there is anything that they would like to load, if there are any space left in the loaded truck. Please confirm the drop-off address with the customer to ensure that you are heading towards the correct address. Sometimes the address mentioned in the work order/job description may be incorrect. Hence, make sure that you confirm the correct address with the customer.
Step 19: Plan the route for the drop-off and avoid tolls unless agreed with customer. Ensure that lower overhead bridges are avoided or matched with the truck’s height. The 4.5 tonne trucks require an overhead clearance of 3.4m.

G) Arriving at the Drop-off

Step 1: Secure an easy to access parking spot for your truck and organise with the customer or the apartment manager so the distance is not too far from the premises.
Step 2: If you are unable to find a spot for parking, call customer to enquire about the parking spot reserved for the move. The customer may provide you with a parking permit oir may have arranged a parking spot. If the customer asks you to park in a ‘No parking’ zone, please take a photo of their licence and a written note (as a SMS message) sent to your mobile stating that they are ready to pay the parking fine if an infringement is issued to the company (V3K International Pty Ltd). Please do not park in a ‘No standing’ or a ‘No parking’ zone unless the customer is ready to pay for the fine by giving you their details including their licence copy.
Step 3: If the customer arranges a parking in a paid ticket parking zone, please ensure that the customer provides you the paid parking ticket to be displayed on your dashboard to avoid additional infringement being sent to the organisation
Step 4: Please post in the group (WhatsApp group where the work order/job is provided) all the evidence for the parking agreement with the customer including, parking ticket, licence copy, message received from customer that they are willing to make the payment for any infringement received etc.
Step 5: If the building Manager demands for an insurance copy to be shown to them prior to beginning of work order/job, please make sure that you show them the Public liability insurance provided to you by V3K international Pty Ltd. A copy can also be requested by calling the relevant team in V3K International Pty Ltd.
Step 6: Discuss with customer and understand on which items goes where.
Step 7: Discuss with customer and understand on which items goes where.
Step 8: It is very important to assure that there is a safe pathway from the truck leading to the house and also inside the house. Plan the route to take the items inside the house. If there is a back door entry and if larger items cannot be moved in from the front door, use the back door entry to move larger items.
Step 9: Remove all the unnecessary items from doorways and hallways so you can pass through freely. Clear any obstructions and debris. overgrown bushes or tree branches, any dangerous spots /slippery areas, ice/hails, mud, holes, etc. that could get in your way. No obstructions of any kind along the main high traffic areas should be present inside the residence
Step 10: Always be cautious or careful when you are about to open rear gates of moving truck as momentum can let packing boxes press on the gates and thus it can fall over you very easily.
Step 11: In accordance with the direction provided by the customer, consider placing larger furniture in the specified room first and then put bed and tables together
Step 12: Protect the interior of customer’s new house from eventual costly property damage the same way you did when you were moving the items out at the pickup address. Protect the floors with big pieces of cardboard, carpet film protectors or patches of old blankets, bed sheets or rugs – just about anything to keep possible scratches and dents at bay. Also, think about the wellbeing of your walls, corners, stairs, banisters, and frames.
Step 13: Wheeling heavy household appliances inside the new home can be really tricky, so plan out each step in your head before you actually take it.
Step 14: Place the items at its right places as directed by the customer. You may have to reassemble some items based on the request from the customer or as described in the work order/job description. Do not install and check any electrical or electronic appliances even if the customer requests because it is out of scope for the moving job and would need a skilled person to do that job. Decline the request from the customer politely.
Step 15: When during unloading households you come across bigger items that are flat like ironing boards, mirror, mattresses or box springs then let them stand against the wall of the moving truck with straps or ropes.

H) Inspection of property and items after unloading at Drop-off

Step 1: After finishing the entire process of unloading of customer goods, do remember to walk through the customer inside the moving truck to assure that there is nothing left behind in it.
Step 2: Don’t forget to remove your moving straps, moving blankets, furniture pads, and anything else you have used to secure the household items during the trip.
Step 3: Inspect all items for any damages caused during the transit. Take photos of all the damages caused from different angles. Please also inspect any damage to the property including the floorboards, carpets etc
Step 4: Be honest to report all damages including the smallest of the scratches on the wall/plaster boards to the customer and apologise for any or all damages caused during the move.
Step 5: Report all damages caused in the transit and report it in the WhatsApp group along with the photos.
Step 6: As far as the required unloading time of the moving truck, it’s good to know that, under normal and unchanged circumstances, it takes longer to load a moving truck than to unload it. Therefore, if you remember how many hours it took you load the truck, then you should be done with the unloading process much faster.
Step 7: Ensure that all trolleys, dollies, moving straps and any other equipment used during the move are returned to the truck. Fold all the blankets and ensure all items are placed inside the truck in such a manner that is more presentable for the next customer

I) Ensuring Customer Satisfaction

Step 1: Be proactive Proactively ask customer if they were satisfied with the move. Is there anything they feel should have been done better.
Step 2: Go the extra mile You can also add some additional support like asking the customer if they would like you to put the TV on the stand or connect the washing machine hose to the tap. Wiping of any dirt on the carpet/floor that may have happened because you forgot to remove your shoes while bring items into the house.
Step 3: Accept Accept improvement suggestions provided by customer and provide details of the suggestions in the relevant WhatsApp group so that appropriate actions can be taken by the company to improve its services.
Step 4: Apologise Explain to the customer for anything that could have been missed out and how it would be addressed in the ongoing process improvement of services. Apologise for any inconvenience caused and for any damages that you may have caused.
Step 5: Encourage Encourage customer to provide feedback for better service you offered them. Ask them to include your name in the feedback so that your capability and good work is visible to the wider audience.
Step 6: As far as the required unloading time of the moving truck, it’s good to know that, under normal and unchanged circumstances, it takes longer to load a moving truck than to unload it. Therefore, if you remember how many hours it took you load the truck, then you should be done with the unloading process much faster.

J) Securing Payment

Rate per hour
Call out
Special trolley Charges
Stairs Charges
Fuel Charges
Walking Distance Charges
Piano Charges
Packing material Charges
Any other Charges that may have been included in the job description
Advance received

Step 2: Calculate the number of hours worked (from the time you started the work at the pickup address to the time you finished at the drop-off location). Multiply the number of hours that you worked with the hourly rate mentioned in the work order/job description. Add all other appropriate charges mentioned in the work order/job description to this total and arrive at the final total.
Step 3: Communicate the total amount to the customer for the payout. Customer has 4 methods of making the payment to you. Below are the acceptable modes of payment,

EFTPOS
Bank Transfer
Online through phone call to the dispatch team
Cash

Step 4: If the customer agrees to pay by EFTPOS, then use the supplied EFTPOS machine to take the payment. If the Customer agrees to make the payment through Bank Transfer, please make sure that you take a photo of the transfer receipt once the customer has made the payment. If the customer prefers to make the payment through online phone call, inform the dispatch team to give a call to the customer. You can inform the dispatch by either providing all the payment details in the relevant WhatsApp group that you are assigned to or you can give a call to the dispatch team in the number that are available in the WhatsApp chat group that you are assigned to. The customer may also prefer to pay the cash to you. In all cases, please do not force the customer to pay for any additional charges which are not included in the work order/job description. Also, please note that tips can be accepted only if the customer is willingly ready to pay you. Do not force by any means asking the customer to pay you tips. We do not encourage any kind of malpractices and the responsible person may have to undergo serious investigations and bear the consequences of exhibiting the non-ethical behaviour.

K) Finalising and ready to take on the next

Job No:
Start time:
Finish time:
No of working hours:
Callout:
Advance:
Trolly:
Stairs:
Fuel:
Walking distance:
Piano:
Packing:
Total Amount:
Hourly rate:
Team name:
Mode of payment:

Step 2: Once the report is sent and if you plan to continue working for the day, then ask for the next work order/job in the relevant WhatsApp group that you are assigned to. Dispatch team will then assign the next available work order/job to you depending on your current location. For some reason, if you do not want to continue working for the day, please indicate stating that you have finished for the day. The account closure for your team happens as soon as you finish your last work order/job for that particular day.

Professional Conduct and Ethical behaviour

We are committed to provide professional removal and relocation services and products which exceed our customers' expectations.
We will engage in accordance with good business principles and practises and to comply with legislative requirements and accepted national and international codes of best practice.
We will act with honour, integrity and dignity in order to merit the trust of our customers.
We will provide reliable service to our customers for whom we will apply our knowledge and skills with fairness, honesty and in good faith.
We will take reasonable steps to inform our customers with any helpful, constructive information we have gained from our years of expertise in our given fields.
We will endeavour to proudly achieve and maintain exceptional levels of high customer service, with positive attitudes and steady work ethics.
We will always keep it “real”. All time frames and actions will be realistic.
We will be honest and balanced in our approach.
We are always on time and willing to share ideas and information without hesitation.
We will always act professionally and are accountable for our own actions.
We will respect the state of mind of all customers and their possessions.
We acknowledge that our customers are from all walks of life and are in all types of situations, from exciting to challenging and desperate.
We will deliver our service with outstanding speed and efficiency.
We will provide good management and leadership through honest and ethical conduct in all our activities.
We will not accept any improper payments, bribes, kicks backs or use extortion in any of our business practices and will strive to ensure legal, ethical, honest and professional relationships with our customers.
We will not participate in any anti-trust or anti-competitive activities in any of our business practices.
We will provide a work environment free of harassment and discrimination of race, religion, disability, and sexual orientation.
We are committed to our customers as if it is our family moving, from suburb to suburb, city to city or state to state.

Guidelines for avoiding Injuries and Hazards

Injuries during moves including broken fingers, back strains, injuries from slips and falls, and a lot of other such injuries. You have to be very careful when moving, keep your boxes light, and watch your footing to ensure you stay safe. But if you hire our local movers to load a truck, you won’t have to worry about this – we’ll take care of it all for you.

Identified hazards and controls

Musculoskeletal disorders

Cause

How to avoid it

Follow procedures for using lifting and moving devices.
Always push a trolley forward, and don’t pull the trolley.
Position the trolley as close to the items as possible.
Use the foot brakes while loading, if the trolley has them.
Use a semi-squat position to load the items.
Steer a trolley around a corner by stepping to the side and guiding the trolley in the same direction.
Move slowly while pushing a trolley around a corner, to lessen the risk of musculoskeletal strain during sudden bouts of exertion.

Crush injury